Frequently Asked Questions
1. What payment methods does Afirstsoft PDF support?
Currently we accept Credit Card, PayPal, Direct Debit, Bank/Wire transfer, Check/Money Order, Fax-Credit Card and Invoice, etc. Credit Card is highly recommended, as it is the quickest way for you to receive the registration code and download link after payment.
2. How do I get an invoice?
Your invoice is attached to your order email. In case you cannot locate your order email, please feel free to contact our customer service for assistance in resending it.
3. Can I get a refund if the product doesn't work?
We do have a 30-day Money Back Guarantee for all products. If there is no solution after analyzing your problems, you'll be entitled a refund. As there are many different circumstances, we suggest you read our Refund Policy.
4. Can I cancel the subscription?
Yes, you can cancel the subscription whenever before the renewal date.
If you bought our
products through our own shopping cart, please reach out to our customer service to cancel your
subscription.
If you made the purchase through PayPal, you can easily cancel your subscription following the
instructions provided
below.
To cancel the subscription on Mycommerce, you can submit a support request to them. Or you can choose to cancel the subscription manually with the steps below:
4.1 Log in to your MyCommerce account with your purchased email address. Here is the address of MyCommerce: MyCommerce address.
4.2 If you do not have a password, please click "Request Login/Password" link to reset the password. Follow the instructions prompt to reset your password, and then log in.
4.3 Find the order number you need to unsubscribe.
4.4 Find the Cancel subscription button in this order.
4.5 Click Yes to confirm cancellation.
4.6 Then you will see a reminder that your subscription to this order has been cancelled.
At the end you will receive a notification email that your subscription has been successfully cancelled. If you failed to cancel the subscription by yourself, please contact our support team to help.
